As a Information Technology Support Student, I used company troubleshooting resolution documentation to assess technical issues and identify suitable fixes. Installation, relocation, and replacement of computers; assistance with the housing
database program Mercury; help for the IT and marketing coordinator; maintenance and repair of community center desk hardware; and building identification cards. As a computer support assistant, I was responsible for maintaining the WordPress
online interfaces used by Johns Hopkins University, including interface backups, plugin updates, and user access. I also used Microsoft Forms to create a number of forms needed by the Johns Hopkins Technology Innovation Center, facilitating efficient
departmental communication. Finally, I offered desk side support services to non-technical internal users as Tier 1 IT support. In my current position as an Information Technology Specialist, I provide technical support for the installation, configuration,
setup, maintenance, and troubleshooting of computer systems, hardware, and software. I also troubleshoot and resolve Tier I and II incidents, such as system inquiries, requests, incidents, software installation, printer support, hardware support, and maintain
the chronic care IQ healthcare database to store patient records, create medical notes, and keep you informed. These jobs have given me the opportunity to hone my technical abilities in network configuration and troubleshooting, information security procedures,
and computer hardware and software maintenance.