Developed over 50 pages by writing code using HTML, CSS, JavaScript, and frameworks like React and Angular, applying full stack development principles.
Executed comprehensive unit testing and integration testing processes, identifying and resolving 15 critical coding flaws before launching web applications.
Utilized effective debugging practices with Firebug and Chrome Inspector, ensuring a robust final product with a 99% bug-free rate.
Designed and developed web applications using React and Angular to increase target audience engagement by 9%, adhering to responsive design principles.
Transformed initial concepts into polished design mockups, streamlining the approval process and reducing project turnaround time by 30%, enhancing user experience design.
Collaborated with customers directly to define website standards, providing wireframes as part of the collaboration with cross-functional teams during the design process.
Company Name: Freedmen's Medicine
Position Title: IT Specialist
November 2022 - Present
Provided technical support for over 100 computer systems and devices monthly, ensuring timely delivery, configuration, setup, maintenance, and troubleshooting.
Created and managed over 50 domain email accounts utilizing Office 365’s global administrative tools, ensuring seamless integration and secure access for users.
Troubleshot and resolved over 200 Tier I and II incidents monthly, including system inquiries, software installation, printer support, and hardware issues, achieving a 98% first-call resolution rate.
Managed and updated the Chronic Care IQ healthcare database for over 500 patient records, ensuring accurate documentation, timely entry of medical notes, and compliance with up-to-date healthcare standards.
Company Name: John's Hopkins University
Position Title: Computer Support Assistant
June 2022 - February 2023
Maintained and updated 10+ WordPress and HTML-based online interfaces for Johns Hopkins University, performing weekly plugin updates, managing 50+ user access requests, and ensuring a 99.9% uptime for all sites.
Designed and deployed over 20 customized Microsoft Forms for the Johns Hopkins Technology Innovation Center, improving departmental communication and streamlining data collection for 100+ users.
Delivered Tier 1 IT support to 50+ non-technical internal users monthly via Jira Software, resolving tickets through desk-side support services and ensuring timely issue resolution within SLAs.
Managed 5+ internal systems using Oracle databases, ensuring data integrity for 1,000+ records and improving system performance by 20% through optimization efforts across multiple projects.
Company Name: Towson University
Position Title: Information Technology Support Student
September 2021 - November 2023
Accessed and analyzed 100+ technical documents monthly on the university's SharePoint site to identify and resolve 95% of reported technological issues within SLA timeframes.
Maintained and repaired hardware for 20+ university community center desks and managed 500+ building identification cards annually, ensuring seamless access and functionality for students and staff.
Installed, relocated, and replaced 50+ computers to support IT operations and assisted the Marketing Coordinator with managing housing database software, Mercury, ensuring optimal functionality for 1,000+ student housing records.
Managed 1,000+ student records using the Mercury housing database and Oracle, ensuring data accuracy and supporting the university’s operational needs across 5+ departments.
Company Name: Towson University
Position Title: Information and Computational Sciences Information Desk Assistant
January 2022 - August 2022
Provide accurate information and answer questions by telephone and visitors at the Information Desk.
Interact with event staff, housekeeping, and maintenance on a daily basis regarding building issues as needed.
Interacts directly with staff, students, clients and visitors in regard to questions concerning information and computational science.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Worked closely with management to provide effective assistance for specific aspects of business operations.
